nixon

Sales Rotation Development Program

The Sales Rotational Development Program is a fully immersive 18 to 24-month long rotational program that will expose future sales professionals to various aspects of our Sales Operations Division. The four-part rotation program will provide necessary experiences to build key skills enabling program participants to become successful Sales Specialists.

The program will include the following experiences:

  • Build technical service skills, aptitude and application
  • Build acumen around the business, divisions, customers, and go-to-market strategy
  • Gain a thorough understanding of Nixon Power Services service and sales processes
  • Develop plans and diagnostic methods to effectively understand and address customer needs
  • Support the sales organization achieving financial goals and gain an understanding of P&L management
  • Build cross-functional partnerships with and understand the interaction of Sales, Operations, & Corporate
  • Gain a basic understanding of the assigned division’s product offerings and technical applications

The Junior Sales Associate has the opportunity to experience our Inside Industrial Sales, Service Sales, and Project Management teams. You will work within an assigned teams to drive efficiencies, grow the business, and act as a vital member of the Sales team.  Upon completion of the rotational program, graduates will move into a role that utilizes knowledge gained throughout the program, best suits your skillset and meets Nixon business needs

 

Responsibility and Development Areas:

Industrial Sales

  • Gather “Request For Quotes” (RFQs) from various sources
  • Produce accurate and timely quotations that will positively impact sales
  • Support engineers, contractors and outside sales team members
  • Scrubbing quotes for additional manufacturer discounts
  • Project management duties for jobs in pre-sale phase
  • Audit project information to ensure data integrity

Project Management

  • Manage all projects with current data and status through BOLT from job setup to job closeout
  • Ensure internal team and customers are consistently updated with the manufacturing/shipping status.
  • Oversee the invoicing of customers & monitoring of customer payments
  • Oversee tracking of cost information to sales staff for review of profitability

Customer Service and Support

  • Handle incoming calls and emails from customers, sales channels, and other stakeholders
  • First point of contact for customers, distributors and sales team
  • Maintain customer relationships and communication throughout the repair or sales process
  • Update and track communication records in CRM, e-mail chains, and other formats
  • Respond promptly and courteously to all customer inquiries regarding requests for service

Service Sales Procedures

  • Work with vendors to find solutions that reduce cost of goods related to inventory and materials
  • Assist in communicating expectations, planning, and aligning quoted work appropriately
  • Review and follow up daily on quoted work and track sales progress through use of “BOLT” sales CRM
  • Respond to all customer calls and emails regarding requests for additional service work
  • Track all project cost and provide feedback on actual cost to sales staff for profitability review
  • Processes job quotes to and from key customers

Product Knowledge & Technical Expertise

  • Gain product knowledge on Nixon’s product offering for Service, Industrial, and Residential Sales
  • Learn Sales Operations process to understand project process from a scope, installation and commissioning standpoint 

BOLT CRM Expertise

  • Utilize dashboards and reporting to obtain necessary data for accountability reviews
  • Develop proficient project management and process tracking capability
  • Ensuring data integrity of all projects via accurate information

Continuous Improvement Processes

  • Look for ways of improving the overall operation and implementing necessary action plans
  • Ensuring data integrity of all projects via accurate information in GP & BOLT
  • Support implementation of procedural, process and organizational changes
  • Execute system improvements to support strategic projects that deliver value to the company
  • Develop and maintain documented work instructions for all operating system business processes

 

The Ideal Candidate Will Have/Be:

Qualifications:

  • In final year of educational pursuits: graduating in December 2021 or May 2022
  • Currently pursuing a Bachelor’s degree from accredited four-year college or currently pursuing an Associate’s degree from an accredited two-year college
  • Customer facing or customer service experience preferred
  • Leadership experience through, but not limited to, an extra-curricular activity, organization, club, sports team, or employment
  • Commitment to completing this 2-year program

Skills and Abilities:

  • Ability to handle multiple priorities and work independently
  • Ability to self-start and learn quickly
  • Dealing with ambiguity – capability to work in a matrix organization
  • Strong verbal and written communication
  • Customer First mindset, to provide exceptional service
  • Excellent organizational and time management skills
  • Proficient computer skills (MS Office, MS Dynamics, Great Plains)
  • Analytical & problem solving mindset