Our goal is to provide our customers with uncompromising parts and service support 24 hours a day, 7 days a week from our convenient locations in Nashville, Louisville, Atlanta or Charlotte. Our success is measured by our customers’ long term satisfaction with the performance of our systems. To this end we offer customers a full range of services needed to ensure a reliable and efficient energy supply. 

Our technical service team members are trained and certified to troubleshoot and correct problems on all engine generator systems, controls and switchgear. They undergo hundreds of hours of training and have many years of experience servicing power generation systems. Our mobile service fleet is equipped with an extensive parts inventory and the latest in tools and test equipment. Our staff of people is completely committed to providing what you need, when and where you need it. We stock extensive inventories of each of our products and are committed to the highest quality and service standard in the industry.

As a provider of total power systems solutions, we offer our customers a variety of electrical testing and maintenance services. Performed by factory trained technicians, these services provide our customers with yet another element in the total solution process.

Flexible Service Contract Offerings

With contract offerings from simple regular genset maintenance to total system operation management, we meet a wide range of service requirements. Our service packages focus on meeting your goals, and can be customized to meet your needs and budget. Our continuously expanding range of economical services and optimum customer care helps ensure the best possible plant availability, stable operating costs and the security of proactive planning for spare and replacement parts.

GE Jenbacher’s Knowledge Network

Competence Center

Available around the clock, this contact point electronically links an efficient team of specialists with decades of experience in field service to databases and diagrams, providing direct access to plants through the Hermes remote data transmission system for customer support. The Competence Center not only assists in problem cases, but also helps optimize and improve plants.

Repair Center

Originally founded to perform major overhauls required by our maintenance schedule, our Repair Center also offers overhauled engines, called short-blocks, which can be replaced step-by-step to reduce plant downtime. The Repair Center also reconditions used spare parts to become replacement parts.

Commissioning Team

Plant commissioning forms the basis of proper operation in keeping with the legal and economic requirements on the plant. Our commissioning team, which consists of experienced field service staff, commissions all GE modules worldwide. Our specialists perform the work according to a checklist, taking into account plant-specific requirements.

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