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Service Technician A

LocationBlountville, TN
DepartmentService NPS
RequirementsService Technician A is an advanced-level technician position. The position has the technical understanding of generator repair and operation to perform major repairs and installations of generators and associated equipment.

The position reports to the Assistant Service Manager and/or Service Manager in the Service department and routinely interacts with customers and various employees within the company.

Education and experience:

High school diploma or GED certificate; and training from accredited technical school specializing in diesel or gas engines, or honorable military discharge with a duty assignment related to vehicle or power generation equipment service. Hold an OEM Certification for Industrial Generators and Automatic Transfer Switches or equivalent work experience.

Skills and abilities:

• Carry out instructions given in written, oral or diagram form
• Problem-solve and make logical decisions
• Be self-motivated
• Ability to work independently without close supervision
• Clean driving record

Physical Demands:

While performing the duties of this job, service technicians are regularly required to:

• Use hands/fingers handle, or feel
• Reach with hands and arms
• Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl
• Lift and/or move up to 50 lbs. (and occasionally up to 100 lbs.)
• Be exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions (extreme heat and cold), and risk of electrical shock

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ResponsibilitiesRequire a specific focus on proven process and procedure in order to:

• Troubleshoot operational failures of generators
• Install and test new units
• Repair and adjust transfer switches and perform major repairs on units
• Work with other technicians on large projects
• Guide and train lower-level technicians
• Respond quickly to job site (24/7)
• Follow safety requirements, including proper use of protective equipment
• Safely drive a service vehicle
• Clearly, concisely document all work and repairs completed